This assignment explores an idea and initial design to improve written smartphone communication. I decided to focus on users over the age of 55, as I frequently field tech-related questions from this group. I followed the five-step design thinking process: empathize, define, ideate, prototype, and test. The assignment definitely proved the lesson focus: design is not a linear process. I frequently moved forward and backward through the process as I learned more information, gained feedback, and generated new ideas.

Adobe InDesign, with assistance from Photoshop and Illustrator, were used to create the persona and journey map. Both were modified from templates provided by the Interaction Design Foundation. Pages was used for the word processing files. Adobe XD was used for the digital prototype sequence.
Design Thinking Assignment
Interaction Design Foundation (
UX Design Learning Path
Course 4: Become a UX Designer from Scratch
August 2020

Generate an idea and initial design for an app that improves written smartphone communication.

Parts 1 & 2: Empathize & Define
User Interviews
User Persona
Part 3: Ideate
User Journey Map
Part 4: Prototype
Low-Fidelity Sketches
(click to enlarge)
Low-Fidelity Digital Prototype​​​​​​​
Above, a static series of digital images representing the sequence of one tutorial in the Tips app with a practice session at the end. This was a nice way to practice in Adobe XD.
Part 5: Testing
User Feedback
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